Question 1

How do I buy a Jay Mila product

Accepted Answer

Genuine Jay Mila products are exclusively available via www.jaymila.com

Question 2

Do you ship internationally

Accepted Answer

Jay Mila currently ships products to Mainland UK (covering England, Scotland and Wales), we are unable to deliver to Northern / Southern Ireland, Channel Islands, Europe, and the rest of the world.

We apologise for any inconvenience, to see if we deliver to your address, please contact us.

Question 3

Where is my order

Accepted Answer

Free Standard Delivery can take up to 3 working days to be delivered.

You will receive tracking information after you place your order so you can keep a track of your delivery status.

Question 4

How do I change or cancel my order

Accepted Answer

Once your order is confirmed, if you wish to cancel your order we recommend that you contact us as soon as possible via one of the below options:

- Email:	info@jaymila.com

Please ensure you have your purchase order number ready when contacting us. We endeavour to process all our order on the same day, so please contact us as soon as possible to avoid disappointment.

NOTE: As processing times can vary, we advise that we cannot guarantee your order will be cancelled when requested. If this is the case, please see 'How to return my product' on how to return your order free of charge, to obtain a full refund.

Question 5

Who do I contact about product or service concern

Accepted Answer

We want all our customers to be 100% happy with their purchase. If there's something that you're not happy with, please  contact us so that we can try to put matters right.

- Email:	info@jaymila.com

Question 6

How to return my product

Accepted Answer

If for any reason you are not completely happy with your Jay Mila purchase, simply return the unused products and we will refund your account for the amount of the purchase.

Products can be returned up to 30 days following their purchase date.

When returning any part of your order, please include the original packing slip, noting the items being returned.

Question 7

I have a faulty product

Accepted Answer

If you receive a damaged product, please retain the box, packaging, and all contents, and contact us as soon as possible.

FAQ

Frequently asked questions